Ys X: Nordics Steam® Version (Subtitles: Traditional Chinese/Simplified Chinese/Korean) Apology for Bugs and Announcement Regarding Refunds

Clouded Leopard Entertainment Inc. (CEO: Yuen-Yuen Chen) has confirmed the occurrence of bugs such as a significant drop in frame rate in the Steam® version of Ys X: Nordics (Subtitles: Traditional Chinese/Simplified Chinese/Korean), which was released on Thursday, March 14, 2024. As a result of discussions with Valve, we have decided to temporarily suspend sales.

■Main Issues
・Significant drop in frame rate
・Inability to change keyboard settings, and incorrect in-game keyboard instructions
・Freezing during gameplay

■About the Update
We are currently working on an update patch to fix these bugs. Information regarding the release timing of this patch and the resumption of sales will be announced as soon as they are determined, on both our official website and the Ys X: Nordics Steam® store page. We kindly ask for a bit more of your patience at this time.

　▼Ys X: Nordics (Traditional Chinese) Official Website
　https://www.cloudedleopardent.com/game/ysx/zh/

　▼Ys X: Nordics Steam® Store Page
　https://store.steampowered.com/app/2570810/

■About Refunds
For customers who purchased the Steam® version of Ys X: Nordics (Subtitles: Traditional Chinese/Simplified Chinese/Korean) through the Steam® store page, we are offering full refunds of your purchase amount. We kindly ask you to request a return via the Steam support page.

　▼Steam® Support Page
　https://help.steampowered.com/en/faqs/view/784C-923B-A4A1-C825
　※Please follow the instructions on the page to submit your refund request.
 

For inquiries regarding this matter, please contact:
　▼Clouded Leopard Entertainment Contact Page
　https://www.cloudedleopardent.com/en/contact

Dear Ys X: Nordics Community,

On behalf of everyone at Clouded Leopard Entertainment, I extend our deepest apologies for the challenges you’ve encountered with the quality of Ys X: Nordics since its release on Steam®. We understand that many of you have been looking forward to this game, and it’s clear that our quality control measures were not up to the high standards you rightfully expect from us.

Since the game’s launch, our development teams have been working relentlessly to address and improve these issues. Regrettably, our efforts to provide solutions have not met the pace we aimed for, and for this, I sincerely apologize.

Rest assured that we are wholeheartedly committed to rectifying these problems promptly. We humbly ask for a bit more of your patience during this time.

I want to reiterate my sincerest apologies for any inconvenience or frustration this situation may have caused. Please know that we are taking decisive steps to ensure this does not happen in the future and to enhance your gaming experience.

Your ongoing support and constructive feedback are invaluable to us as we strive to make things right.

Thank you for your understanding and continued trust in us.

Warmest regards,

Yuen-Yuen Chen
CEO, Clouded Leopard Entertainment Inc.